About Your Visit
Animal Care Associates recommends regular wellness exams for all species of animals for the same reason your physician and dentist recommend them problems can be detected in the early stages and be treated with less difficulty, less expense and with better success.  
We recommend a physical exam once a year for adult pets and every 6 months for seniors.

For dogs and cats vaccinations, heartworm prevention and routine deworming are important components of wellness care which can prevent diseases that are not only life-threatening, but very expensive to treat.  We can recommend a wellness program based on your pet's age, lifestyle, overall health and breed (some breeds are predisposed to certain health problems). .

Appointments

Our appointment book is computerized which allows us to efficiently make appointments for you and your pet. Our receptionists and team will attempt to accommodate all requests to the best of our ability.
​Emergencies are accepted anytime our facility is open. If you feel you have an emergency with your pet, please call us or come to the hospital immediately. If possible it is best to call before coming in so that a staff member can advise you on your particular emergency.

Pet Insurance

There are many options for pet insurance.  We recommend that you research any company to find one that will fit you and your pet.
There are many companies to choose from such as:

Discounts

Animal Care Associates offers discounted services to senior citizens and military. Pre-approval is required to qualify, please call us for more information. ​

Payment Options

Payment is expected when services are rendered we do not bill.

We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express) checks and cash. All cards must be signed by the owner of the card.

Financing options that can be applied for online

Emergency & Urgent Care

Animal Care Associates is not a 24 hour facility. 
If you have an emergency after we have closed please call ​ 304-768-2911.

We have a veterinarian and personnel on duty 5 days a week who are trained and equipped to handle your pet's emergency and urgent care needs.  Emergencies can be things such as snail bait poisoning, hit by car, and chocolate ingestion. If you ever feel that your pet needs emergency treatment do not hesitate to call or come in immediately. If possible it is best to call before coming in so that a team member can advise you on your particular emergency.
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We are also available for non-life threatening urgent care needs.  If you feel your pet needs to be seen before you are able to get an appointment, our veterinarians will work to "squeeze" you in between scheduled appointments. When you arrive, our receptionists will be able to give you an estimate on how long you may have to wait in order to be seen.

If you have an emergency after hours please call the Kanawha Valley Veterinary Emergency Hospital at 304-768-2911.
13 Animal emergencies that require immediate veterinary consultation and/or care
  • Severe bleeding or bleeding that doesn't stop within five minutes
  • Choking, difficulty breathing or nonstop coughing and gagging --Bleeding from nose, mouth, rectum, coughing up blood, or blood in urine 
  • Inability to urinate or pass feces (stool), or obvious pain associated with urinating or passing stool
  • Injuries to your pet's eye(s) 
  • You suspect or know your pet has eaten something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
  • Seizures and/or staggering
  • Fractured bones, severe lameness or inability to move leg(s)
  • Obvious signs of pain or extreme anxiety 
  • Heat stress or heatstroke 
  • Severe vomiting or diarrhea – more than two episodes in a 24-hour period, or either of these combined with obvious illness or any of the other problems listed here
  • Refusal to drink for 24 hours or more --
  • Unconsciousness
The bottom line is that ANY concern about your pet's health warrants, at minimum, a call to your veterinarian. https://www.avma.org/resources...
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